** Eligibility: **
Returns are accepted for items that are unopened, unused, and in their original packaging with all components intact. Items that do not meet these criteria will not be eligible for return or refund.
Refund and Return Policy
** Timeline: **
Customers must initiate a return within 7 days of the delivery date. Requests made after this period will not be accepted.
** Approval Process: **
To initiate a return, customers must contact our customer service team at info@LuxurGifts.com for return approval before sending any items back. Unauthorized returns will not be processed.
** Return Shipping: **
Customers are responsible for all return shipping costs and any associated fees. LuxurGifts is not liable for any loss or damage incurred during return shipping.
** Refund Process: **
Refunds will be issued to the original form of payment only after LuxurGifts receives and inspects the returned item to ensure it meets our return criteria. The inspection process may take up to 7 business days. If the return is approved, the refund will be processed within 14 business days.
** Non-Returnable Items: **
Please note that sale products are not eligible for return or refund.
** Contact Information: **
For any questions or concerns regarding returns or refunds, please contact us at info@LuxurGifts.com.